Refund Policy

 

Effective date: 07-07-2024 Last updated: 07-07-2024

This Refund Policy applies to purchases of subscriptions and other paid features on the Bharat Yogas website at https://bharatyogas.com, the service domain https://yogho.in, and the Surya Namaskar mobile application (together, the “Services”), operated by Jugnu Hadvaidya, 10/1850, Mahalaxmi Matani Pole, Soni Falia, Surat, Gujarat 395003, India (“Bharat Yogas”, “we”, “us”, or “our”). It forms part of our Terms and Conditions.

1. Three-day refund window

You may request a refund within three (3) days from the date of your purchase, provided your request meets the conditions in Section 2. After three days from the date of purchase, the purchase is final and no refund is available, except where a refund is required under applicable law or under the Google Play rules through which you paid.

2. Conditions for a refund

We will consider a refund request made within the three-day window where at least one of the following applies:

1. you were charged more than once for the same purchase, or were charged in error;
2. you paid for a plan or feature that was not delivered or that you were unable to access, and we were unable to fix the problem within a reasonable time after you reported it;
3. a technical fault on our side, that we could not resolve, prevented you from using the paid feature for which you purchased it.

A refund request will not qualify only because you changed your mind, decided you no longer want the subscription, did not use the Services, or found the same or similar content elsewhere. Choosing to cancel or stop your subscription does not by itself qualify for a refund. Please read our Cancellation Policy at https://bharatyogas.com/cancellation-policy.

3. Purchases through Google Play

If you bought a subscription or feature through Google Play, the refund is handled by Google under its own refund rules and timelines. Please raise your request through the Google Play account you used. We will assist where we can, but we may not be able to refund a Google Play billed purchase directly.

4. How to request a refund

Send your request within three days of purchase to info@bharatyogas.com with:

1. the name and email or mobile number on your account;
2. the order or transaction reference and the date of purchase;
3. the reason for the request and any supporting details or screenshots.

We will acknowledge your request within 48 hours and give our decision within seven working days of receiving the information we need.

5. How refunds are paid

Approved refunds are made to the original payment method used for the purchase. The time for the amount to reach you depends on your bank, card issuer, payment gateway, or Google Play, and is usually completed within five to fifteen working days after approval. Any applicable taxes are refunded in line with law. Transaction or gateway fees that are non-recoverable may be deducted where permitted.

6. Your statutory rights

This Policy does not take away any right you have under the Consumer Protection Act, 2019 or other applicable Indian law that cannot be waived by agreement.

7. Contact and jurisdiction

For any refund question or complaint, contact:

Email: info@bharatyogas.com

Indian law governs this Policy. The courts at Surat, Gujarat will handle any dispute about a refund.